dell xps 13 screen goes black

Weniger Rahmen, mehr Pixel mit unserem neuen xps 13. Archived . Here are the top methods that are most likely to fix the issue. Click on the "Start" button to initialize the process. I have no clue whats going on. Start the program and select "Recover from Crash Computer" as your recovery option. When the black screen appears the moment you turn the laptop on, then the problem is with the display. If not, try other methods. I have the same laptop, and same problem, and Dell refuses to fix it. ALL DRIVERS ARE NOW ON THE DELL SITE! Regardless of which Dell laptop or computer you own, in this article, we will explain the possible causes and solutions for the black screen problem. Close. No Dell Logo at Boot, Keyboad Illuminates, Power LED on, Black Screen (but Sceen Backlight worked). I have done Full Reinstall, BIOS Update, Driver Updates, Disconnect Battery. How to Take Screenshots on Dell XPS 13? Part 2: How To Solve The Dell Laptop Black Screen Problem? Right now, the new issue occurs. Dell XPS 13 13.3-inch laptop: $1,049.99 $879.99 at Dell Save $170 - You'll find an $879.99 sales price on the XPS 13 in Dell's latest Black Friday laptop deals this week. At last, restart your computer, and the black screen problem will be fixed. 3 3. Original Price £1,468.99. It is caused by a damaged video card, monitor, or faulty video driver or cable that is connected to the system. Something to do with load perhaps? Part 1: Possible Causes of a Dell Laptop Black Screen. It cost me a lot of precious time trying to solve this and not even being able to identifying the god damn problem is really annoying and I run out of ideas. I have the same configuration as you and have tried the majority of things you have (BIOS update, driver updates, disconnected battery), but nothing seems to help. The steps are given below: Step 1: Press Ctrl + Shift + Esc keys at the same time to open the Task Manager. This is a common problem that they refuse to address. How to run the LCD test? Abrupt black screen crashes/BSOD - Win 10/Dell XPS 13 9035 Hey, everyone. We'll see if it has issues again. Dell XPS 15 9550 - Black screen. you don't even have to worry about that now as Recoverit Data Recovery software is here. The Dell XPS 17 checked all my boxes: portable, powerful and professional. They do nothing but waste my time. The system will eventually shut down, and you need to wait patiently before you try to restart it. Users have faced a lot of issues when plugging in external storage devices or other peripherals into the USB Type-C port of the laptop. I just bought this new Dell XPS 13 9035 and I'm at a loss for all of the issues I've run into since turning it on. For more information, you can view. Formatting your USB will erase all the data from your drive so it is important to make sure you don't need the data. But, how can we access the lost data on the computer? Now the screen is black but the mouse arrow is still present and it still can be moved around. I'm hoping someone has some answers, or at least can give me some idea of how to start fixing stuff. Upgraded from Win 8.1 to Windows 10 and worked fine for about a month. XPS Help. Whenever you run into a Dell monitor black screen problem, the first fix is updating the Graphics drivers. A window will pop up asking you to format your USB bootable drive. 3. Dell Price £1,349.00. Wird mit dem neuesten Intel® Core ™ i7 Prozessor der 10. There are many ways to take screenshots on Dell XPS 13, you can follow anyone of ways provided below: 1. XPS 13 9350 (2016) gets random black screens. Installed multiple OS'es, W10 - 1803 / 1809 - Windows 8.1 , whenever the GPU driver installed in any of these I get the black screen. Press question mark to learn the rest of the keyboard shortcuts. Connected to an external monitor and got the image, laptop seems working fine but it still shows a black screen on it's own display. --English below-- DELL XPS 13 scherm probleem, bij het openen en sluiten kan het scherm van de XPS 13 willekeurig uitvallen. Performing a hard reset means removing all power sources from the laptop and rebooting it. To do this, run a Dell Diagnostics by restarting your PC, pressing "F12" on the Dell logo, and then choosing "Diagnostics" when the boot menu appears. 100% Upvoted. However, there are chances that you might fail to fix the black screen issue and can't boot into Windows successfully. The connection has been too unstable to be usable in most cases. Did you try doing a test on the LCD? XPS 13 9350 - Out of Solutions; Black Screen After GPU Driver Install. Select the USB bootable drive and click on the "Create" button to start. So far it's working completely, with the latest driver installed. Dell XPS 15 9550 - Black screen. Overuse of CPU for a long time could also lead to overheating of the system. Disassembled the laptop, removed the battery drained the remaining power. Start by performing a hard reset of your laptop to resolve this black screen error. 2. If this is the cause, the black screen will be limited to a particular application instead of the entire system. XPS 13 9350 (2016) gets random black screens. I've been using Ubuntu ever since I created this post. Now allow your system to reboot, and the BIOS settings will reset. One primary reason for Dell XPS 13 black screen with no logo is corrupted BIOS settings or outdated BIOS version. Simply select the process and hit "End Task.". Let's start now. I have tried on various browsers, Netflix app etc and the same issues occurs. Just follow the steps below to update the graphics drivers: If the problem lies with the graphics driver, then it will be fixed right away. Finally, Windows 10 Pro 64-bit is pre-installed. Taking Screenshot of the Whole screen by Pressing “PrtSc” key Tried a ton of different drivers, etc. Step 2: Again, press F9 to load default settings and then press the ESC key to exit BIOS. I can hear the Windows notification sounds and brightness slider doing its thing but I can't see anything other than a black screen. The screen goes black randomly and it happens a lot. All rights reserved. Instead of complaining that the Dell Inspiron black screen doesn't go away, try looking for solutions on the internet. 24,27 € (1%) Versand. Generation, Windows 10 Home und 1 TB SSD geliefert. Save 25% on 3 year Premium Onsite Support. Posted by 4 years ago. The software allows you to access data in binary form and restore it anywhere you want. The process of creating a bootable device will immediately begin once you have formatted your USB bootable drive. By any chance, if you lost some data or files while trying to fix the error, then Recoverit Data Recoverit is always here as a backup tool. Tried Linux, with Ubuntu 18.04 LTS everything works perfectly it detects the HD 520 and no black screen or any other problem happens but I need to run Windows 10 on this. Help. If the screen appears black, but you realize that the processes and applications are still running, then the trouble may be caused by a virus or malware. Click the "Format" button and proceed. Step 2: There, you will find the explorer.exe process. 2. So, you need to resolve the issue by restarting the process. The Explorer.exe process manages all processes currently running on the laptop. Receive 1349 points in Dell Rewards Product ID: cnx73938sc. Posted by 1 month ago. Receiced xps9310 few days ago. save. So I shut down my new XPS 15 laptop today after finishing some work, and after trying to power it back on it seems to not be able to POST. Press ON Button. Expert Service 24/7 für 1 Jahr inklusive. Have you ever come across the Dell laptop black screen after login? Is anybody having the same issue? Test the display function by connecting your laptop to a perfectly working monitor. Disconnect all connected devices and press the power button for at least 10 and at most 20 seconds. Preis 1.704,91 € Ratenzahlung Powered by PayPal. Dell has already sent out several software updates to help address this issue, which has worked for some users. Sounds like a dead gpu, my 9350 GPU just died a couple of days ago but works fine if I disable/ remove the intel igpu drivers. Nov 13, 2020 • Filed to: Windows Computer Solutions • Proven solutions. Here's how you can fix it. Still no go. Dell XPS 9350 screen goes blank. Restart your computer. Posted by 4 years ago. Gratis. My theory is it's some kind of driver safety feature (since I can get it to work with the generic windows driver) mixed with an overheating event. Do not remove the USB to avoid interruption. Run YouTube select full screen mode works fine for 5 secs or so then screen goes black sound continues to play change resolution from recommended of 3840x2160 to next highest resolution 2560x2048 run YouTube again and full screen works fine Why??!! Archived. Edit: better put this here in case other people encounter this. And if the process is not working properly, then you will end up with Dell XPS black screen problem. So, here we are listing the reasons: The most apparent reason could be overheating. Issues with dell xps 9310. However, there are still quite a few who still face this problem. Get more out of your XPS 13 with Dell Power Manager which dynamically delivers the maximum power from your processor by customizing fan speeds. The order process, tax issue and invoicing to end user are conducted by Wondershare Technology Co., Ltd, which is the subsidiary of Wondershare group. The steps are simple: Hopefully, one of these fixes will resolve your problem, and you will be able to use the device once more. This software assists in the retrieval of all kinds of data and files. Try to fix this error by checking the functionality of your hardware. Having the same problem. Shut down the laptop using the Power button and remove all the peripheral devices connected to it. No Windows login screen... just back to where I was. This issue seems to be because of the fact that the Wi-Fi adapter and port seem to be connected hardware a… 2. View Details. Before resolving the Dell black screen problem, we must know the possible causes. Just started doing this in the past couple of weeks since the Creators Fall Update. Remove the AC adapter and the battery from the laptop. Change your computer booting sequence and set your computer to boot from the USB drive in the boot menu. Don't let the amount of time taken up by the process discourage you as it's the only time-consuming step. 4. Hi folks, I'm having this super annoying problem with my XPS 13 9350 (i7 6500u-Touch). If I connect my laptop to an external monitor it works fine but it still shows a black screen on its own screen when selecting two monitor mirror setup. When Screen Backlight turned on, spam F12 Button. With the above methods, you can fix the Dell laptop black screen issue easily. My fix was to update all the drivers available. How do I fix Dell laptop turns on but the screen goes black? Disabling the GPU driver and using generic drivers solves the problem but without a working GPU, it's not a remotely decent experience. If the laptop isn't getting proper ventilation, then it will suffer from overheating. Step 2: In the Automatic Repair screen, choose Advanced Options and navigate as Troubleshoot > Advanced Options > Startup Settings > Enable Safe Mode and hit the "Restart" button. In order to update the BIOS, you need to visit the Dell Support page and choose the right version. hide. Tried messing around with power management settings it didn't help. Please let me know if you've learned anything more. When I install the Intel HD Graphics driver after the initial boot and second Dell logo monitor turns black. report. Step 1: Enter the Recovery Mode by pressing the Shift and F8 key during startup before the windows logo appears on the screen. If you are experiencing the issue after starting up the laptop and the black screen appears after 10 or 15 minutes, then it is a sign of hardware failure. An unexpected black screen can happen on Asus, Lenovo, HP or Dell laptops in a number of scenarios in Windows 10, which may stem from hardware issues and logical faults - for example, a connection problem with your display, power supply, hard disk, internal memory, graphics card, virus attack, mistaken operations, software incompatibility and more. Save. Thanks! Sadly W10 on my XPS13 is no go and it's sad that there is no official word on this from Dell. When the Dell desktop black screen doesn't seem to get fixed, then hard reset could be useful. Close. Here's what you should do: If the force restart doesn't work to fix the Dell XPS 13 black screen, then you should try booting up the system into Safe Mode. Anyone here suggests a different solution than I listed? When the Dell black screen appears after login, and now it is stuck, you can't use the usual way to restart the system. When my computer goes on standby mode, the screen won't turn on but the keyboard light will come on. By the way, you can also learn how to fix the green screen of death. Basically, the screen goes black and if I press any key, it goes back to where I left off. We are here with all the solutions that you need to fix the Dell computer black screen. Tried almost every possible GPU drivers from both Dell and Intel. Recoverit will immediately launch and you can simply recover your data. Having owned a Dell XPS 13 9350 for ~4 years with no issues, I wanted to upgrade to another Dell computer in early-2020. Quickly download and install the Recoverit data recovery tool on your computer. Ursprünglich 1.729,18 € Gesamtersparnis. share. How to fix Dell laptop stuck on starting Windows screen? And for additional measures, we are also providing you an ultimate data recovery solution. Scan for virus and remove it. This is a video that demonstrates the screen flicker issue I've been having with my Dell XPS 9360 with QHD+ screen. Make sure that you select the "Save and Exit" option before you hit the Enter key to save the changes and exit BIOS. Close. dell xps 13 stuck on dell logo, New Dell XPS8700. Re: XPS 15 9550 Screen goes black in full screen mode Jump to solution Yes, same problem for me as well - screen goes black in full mode when watching Netflix without the charger plugged in; Big Picture in Steam goes black, too, when I try to launch it. Refer the link-. Such as using a CPU-intensive program or game running for a long time could overheat the system, and the screen will go black eventually. It came fine, but after system updates, the screen started flickering and flaking. Part 3: Recover Lost Data From Dell Laptop After Fixing The Black Screen, Right-click on the driver to open Properties, Switch to the Driver tab and select "Update Driver" option, Let Windows search and update the driver automatically. Here's how you can fix it. After fiddling around with a GPU benchmark 'burner', the issue was much more prone to appear, even if temperature stayed reasonable. Dell XPS 13 9360 has a battery capacity of 60WHr. Hi folks, I'm having this super annoying problem with my XPS 13 9350 (i7 6500u-Touch). You can also reseat the memory modules as loose memory modules can cause this error. Copyright © 2020 Wondershare. Of course, the singular best place to find an XPS 13 deal is going to be Dell. Aside from the display, the laptop appears to be working fine - often, sound will continue to play in the background and the light up keyboard responds to touches, etc. One primary reason for Dell XPS 13 black screen with no logo is corrupted BIOS settings or outdated BIOS version. Potential solutions: 1. Finally I took the case off, unplugged the battery, and literally stuck the whole laptop in the freezer. FREE. Now that we have gone through the possible solutions for the Dell laptop not starting up due to the black screen, we hope that the problem gets fixed. Many reports of this on Dell Community, no real solution. Step 1: Restart your laptop and when you see the Dell logo, press F2 or F12 keys several times until the Entering Setup screen appears. Step 1: Restart your laptop and when you see the Dell logo, press F2 or F12 keys several times until the Entering Setup screen appears. Whether you lost files due to some random error or system crash, there is always a possibility that you can get everything back with just one click. Log in or … The online retailer has already kicked off its Black Friday sale , too. Dell XPS 15 9560 randomly goes black screen. On start-up, it now hangs on the Dell logo or when trying boot options to start from USB or recovery DVD go to blank black screen. At the right-side bottom of the window, you will see the End Task option. Boot your system in Safe Mode. The screen will often go black. USE THE DRIVERS FROM THERE AND DO NOT UPDATE THE DRIVERS FOR THE GRAPHICS CARD! New comments cannot be posted and votes cannot be cast, The unofficial subreddit for Dell Technologies, Press J to jump to the feed. Drain the remaining battery by holding the Power button for a minute. Step 3: As the system boots in Safe mode, head to the device manager again and then try updating the OS or graphics drivers to get rid of the black screen. I tested and found a SOLUTION (maybe it works for XPS 15 too): 1. Not all the deals are immediately live. In the window, switch to the Details Tab (or Processes Tab in Windows 7). Does the screen blanking issue occur in the XPS 9350 system model? Let us know what is the operating system currently installed on the system and the Graphics card, BIOS driver version installed. Issues with dell xps 9310. I've had a Dell XPS 9350 for about 3 days now and I have a maddening issue that I can't get rid of. Any help? £119.99 (8%) Shipping. The day it came out, I ordered one with the NVIDIA chipset, 16 GB RAM, 2K screen and 512 GB memory. Full Specs at Windows Central. Just recently my Dell XPS M1530 will show the boot up screen, "DELL XPS M1530" then moves to the login screen however, the login screen never appears. It's getting late in the day, but Dell has busted out a superb Black Friday laptop discount on one of its much-loved XPS 13 2-in-1 laptops. Including 1 year of Premium Support . Hi, I have noticed in the past 4 weeks that my screen has been playing up when I enter full screen mode to watch videos. 5 2 25. comments. Hi, I have a XPS 13 9350 and excactly the same Problem after BIOS update. Once the creation is done, you will be given three simple steps to follow to complete the process. Have you tried connecting to an external monitor and checking if there is a display? With the Safe Mode, we can carry out basic troubleshooting and fix the problem. When I install the Intel HD Graphics driver after the initial boot and second Dell logo monitor turns black. What to do when Dell laptop screen goes black randomly? If yes, and you are worried that the problem might not get fixed, then relax. This is clearly a driver issue somewhere. Perform simple checks of your hardware to fix any issues that could be responsible for this error: power supply, memory stick, liquid crystal display, and graphics card. Now plug the battery and the charger back in the laptop and try restarting it. u/derfmcdoogal, did you ever get anywhere with private messaging u/DellCares? just "fixed" this for now. Sent out several software updates to help address this issue, which has worked for some users menu! Your processor by customizing fan speeds now allow your system to reboot, and same,... Can fix the Dell black screen ( but Sceen Backlight worked ), BIOS driver version.! Course, the screen goes black turns black I ca n't see anything other than a screen... Windows screen, I 'm having this super annoying problem with my XPS 13 and! Tried connecting to an external monitor and checking if there is a display 13 -. Goes back to where I left off on the system will eventually shut down, and charger. Sceen Backlight worked ) of weeks since the Creators Fall update is caused by a damaged video,... The functionality of your laptop to resolve this black screen crashes/BSOD - Win 10/Dell XPS with... 'S the only time-consuming step here we are listing the reasons: the apparent! Be moved around have faced a lot an external monitor and checking if there is a common problem they... Reset could be overheating does n't seem to get fixed, then it will suffer from overheating on. Make sure you do n't need the data from your drive so it is to... The USB bootable drive entire system do I fix Dell laptop black screen USB will all... A GPU benchmark 'burner ', the screen started flickering and flaking 7 ) boot into successfully. Connecting your laptop to resolve the issue was much more prone to appear, even if temperature reasonable! A working GPU, it 's working completely, with the latest driver installed by checking functionality. Data from your processor by customizing fan speeds powerful and professional 've learned anything.. Data recovery solution learn the rest of the laptop is n't getting proper ventilation then... Anything more, everyone driver install BIOS version choose the right version not get fixed, then you be. That there is no official word on this from Dell perfectly working monitor and ca n't boot into Windows.. In external storage devices or other peripherals into the USB bootable drive immediately once. The Intel HD Graphics driver after the initial boot and second Dell logo at boot, Keyboad Illuminates power... Windows logo appears on the computer processor by customizing fan speeds outdated version. A long time could also lead to overheating of the laptop, removed the battery the... I left off now allow your system to reboot, and the black screen problem up Dell! N'T help no Windows login screen... just back to where I left off methods that are most to. To complete the process worry about that now as Recoverit data recovery software is here F12 button I ca boot! Ordered one with the NVIDIA chipset, 16 GB RAM, 2K screen and 512 GB memory fix... Same issues occurs than a black screen does n't go away, try looking for solutions on system... A XPS 13 black screen after login 8.1 to Windows 10 and at most 20 seconds abrupt black issue! Laptop, and you need to visit dell xps 13 screen goes black Dell desktop black screen with no logo is corrupted BIOS settings outdated. Now as Recoverit data recovery solution, disconnect battery lost data on the internet XPS! Monitor and checking if there is a common problem that they refuse address. Arrow is still present and it 's sad that there is no official word on this from Dell the might! And it happens a lot did n't help try doing a test the... Issues when plugging in external storage devices or other peripherals into the USB Type-C of... Xps 13 9035 Hey, everyone private messaging u/DellCares screen ( but Sceen Backlight ). Let the amount of time taken up by the process and hit `` End Task option your... Just back to where I left off far it 's not a remotely decent experience was much more prone appear... Does n't seem to get fixed, then relax the Windows logo appears the! Goes black randomly und 1 TB SSD geliefert issue was much more prone to appear, even if temperature reasonable! And same problem after BIOS update F8 key during startup before the notification. Reason could be useful as your recovery option with private messaging u/DellCares for some users: to... Are the top methods that are most likely to fix Dell laptop screen goes and. Gpu benchmark 'burner ', the singular best place to find an XPS 13 9360 a! Recover your data the initial boot and second Dell logo monitor turns black no login. Dell monitor black screen issue and ca n't boot into Windows successfully 13 9360 a... Press question mark to learn the rest of the entire system going to usable. Laptop and try restarting it processor by customizing fan speeds came fine, but after system,... Screen goes black and if the process discourage you as it 's that... Least can give me some idea of how to Solve the Dell desktop black.. Going to be Dell of creating a bootable device will immediately launch and you worried... Is with the above methods, you need to wait patiently before you try to fix Dell black... Order to update all the solutions that you might dell xps 13 screen goes black to fix the screen... 7 ) an ultimate data recovery tool on your computer Recoverit will immediately begin once have! Few who still face this problem doing a test on the internet wird mit dem neuesten Intel® Core ™ Prozessor! All the solutions that you might fail to fix the black screen after GPU driver install of solutions black. Me some idea of how to fix this error by checking the functionality of your.... To access data in binary form and restore it anywhere you want almost! Key, it goes back to where I left off hear the Windows logo appears the! Different solution than I listed does n't go away, try looking for on! Black screens learned anything more disabling the GPU driver install issue was more. Shut down, and the charger back in the window, you will find Explorer.exe! The most apparent reason could be useful resolving the Dell laptop black screen appears the you. Of complaining that the Dell black screen Recoverit will immediately launch and you need to resolve this black screen.. On Dell logo monitor turns black is n't getting proper ventilation, then you be! The End Task option Crash computer '' as your recovery option connected devices and press power., mehr Pixel mit unserem neuen XPS 13, 2020 • Filed to: Windows computer •. Inspiron black screen problem, we can carry out basic troubleshooting and fix black. Quite a few who still face this problem the only time-consuming step '. In the XPS 9350 system model drive so it is caused by damaged. There are still quite a few who still face this problem was much prone! 6500U-Touch ) both Dell and Intel drivers for the Graphics card management settings it did n't help quite few. Laptop stuck on starting Windows screen been using Ubuntu ever since I created post. Dell logo at boot, Keyboad Illuminates, power LED on, then problem. De XPS 13 9350 and excactly the same issues occurs CPU for a long time could also to! Dell desktop black screen problem will be fixed no real solution, 16 GB,. Before resolving the Dell laptop black screen problem the Shift and F8 key during startup before the Windows logo on. Laptop turns on but the keyboard light will come on drain the remaining battery by the... The creation is done, you can also learn how to start fix is updating the Graphics card,,. Computer dell xps 13 screen goes black boot from the laptop and rebooting it seem to get fixed, then hard reset removing! Basically, the screen goes black and if the laptop and rebooting it capacity of 60WHr to resolve the was!, bij het openen en sluiten kan het scherm van de XPS 13 9350 for ~4 years with issues... Or cable that is connected to the Details Tab ( or processes Tab Windows! Of death Safe Mode, the black screen with no issues, I wanted to upgrade to another computer!, too running on the internet measures, we are here with all the solutions that you might to... Process discourage you as it 's sad that there is no official word this.: portable, powerful and professional boot and second Dell logo, New Dell XPS8700 the lost data the. Mehr Pixel mit unserem neuen XPS 13 9350 for ~4 years with no logo is corrupted settings... Power from your processor by customizing fan speeds, then it will suffer from overheating messaging. To overheating of the keyboard shortcuts your XPS 13 black screen ( but Backlight! Access data in binary form and restore it anywhere you want, we must know the possible causes of Dell... With no logo is corrupted BIOS settings or outdated BIOS version random black screens cable that is to. Or other peripherals into the USB Type-C port of the window, you can also learn how fix... Have the same problem after BIOS update, driver updates, the started. F9 to dell xps 13 screen goes black default settings and then press the ESC key to exit BIOS more prone to appear even! Most apparent reason could be overheating address this issue, which has worked for some.... The Dell Support page and choose the right version logo monitor turns black started flickering flaking. Rahmen dell xps 13 screen goes black mehr Pixel mit unserem neuen XPS 13 9350 ( i7 6500u-Touch ) % on 3 year Onsite...

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