salesforce customer community license pricing

I know that there are discussions about changing the pricing to suite B2C requirements from some compannies, but I don't know if that will help me with my needs. Functional cookies enhance functions, performance, and services on the website. #BENEFITS OF COMMUNITIES: 1. Customer Community Plus licenses allow ticket resellers access to more than Customer Community licenses, but don’t provide access to everything. The issue has been outstanding for such a long time and there must have been hundreds of companies that have decided to use other portals instead of exploiting the advantages of the salesforce customer portal, just because of inappropriate pricing being available. PLEASE  can we have a published explanation of the rules and regulations governing licensing and pricing!! Thank you for your feedback. $25/member or $10/login per month. The recording explains how the LMA works, as well as best practices and tips. $35/member or $15/login per month. Customer Community License Cost Approx. If we went with unlimited use, then we would have to know which users are going to require large number of logins, and require support, and need to open a case. Salesforce provides you the framework to extend your organization to external communities like customers and partners. This strikes me to be more geared as a B2B model and … Partner Community License Cost Approx. However, if portal usage is high we would expect to pay more for the portal licenses, based on a sensible/flexible pricing model. Every license includes two-day response time, our customer support community, interactive webinars, events, guided journeys, and more. Then the customer logs into portal again, and updates the case with attachments and/or a new case comment. We will review it shortly and merge the ideas if applicable. var copyd = new Date();document.write(copyd.getFullYear());, salesforce.com, inc. All rights reserved. The license is $15/user/month and allows the user to access profiles, status updates, people directories, real-time feeds, file sharing/content, groups, ideas, contacts, accounts, dashboards, reports, 1 custom app and up to 10 custom objects.Be careful when purchasing salesforce.com licenses on a budget. Salesforce Community Cloud pricing starts at $250.00 per month. When a customer logs onto our portal, and opens a case, we update the case with initial response, and the customer gets an email. Give it an upvote or downvote. When a customer logs onto our portal, and opens a case, we update the case with initial response, and the customer gets an email. (Apparently not)When can the Portal products be used?etc. We take abuse seriously and will investigate this issue and take appropriate action. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it. Here is the link for pricing Salesforce.com License Pricing. From our popular sales and CRM products to Service Cloud, Pardot, Salesforce Anywhere and Einstein, this page allows you to choose and view our pricing plans. On another month we might have many users like user1 in the example above, who login infrequently. At the moment the "infrequent use" portal license is based on the number of logins per month, and the "unlimited use" license is based on specific named users. Check out this link. It should cover things like: ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput = window.onload; window.onload=function() {HtmlDetailElement.populateIframeFromDiv('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_frame', 'ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_div');HtmlDetailElement.adjustSfdcSpaceSize('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body');HtmlDetailElement.registerRta('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body'); if (ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput!= null) ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput();}; Tim Alsop Surely I am not alone with my interest in a more suitable pricing model for the portal ? We don't close a case unless customer is happy with the answer given. The pricing starts from 75 USD up to 300 USD/a month per user depending on the edition. We'll investigate your suggestion and merge the ideas if it makes sense. It is important to stress, that in order to make a business decision to move from the free self-service portal to the paid customer portal, I need to understand the cost implications, and prepare a budget for such a transition. Online community software gives conversations a safe, controlled environment, leading to rich results for your employees, sales partners, and customers. For customer portel licenses you have to contact Salesforce account manager, they can provide you special prices based on number of licenses you need ranging from $3/user- $8/user. Idea has been posted. See additional pricing details below. The reason is many vendors have different pricing model for full blown Salesforce users vs Community (customer and partner portal) users. Various trademarks held by their respective owners. Learn More >. Mobile Community license: For each partner or customer community member completing forms on a mobile device, such as a phone or tablet, in the field. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. If you can't find what you're looking for, Similarly, we might have many users like user2 who logon to portal many times because they are having difficulty with a new feature we have added to the product. This is not possible, since we cannot see into the future :-) I know that there are discussions about changing the pricing to suite B2C requirements from some compannies, but I don't know if that will help me with my needs. Customer Community Plus License: It is the advanced version of the customer community license. contact Salesforce Customer Support. When do you use a VAR license vs an OEM license?When is a Single Org permissible? The License Management App (LMA) helps developers and publishers apply licensing to their uploaded and registered AppExchange apps.Each time a customer or a prospective customer installs your managed package, a lead record and a license record are created in the LMA. To help us process your request as quickly as possible, please fill out the form below describing the situation. Salesforce Pricing Model is a per user per month system, starting at $25. I suspect that most companies are doing the same due the unfriendly customer portal licensing. Desktop Community license: For each partner or customer community member completing forms on a desktop or laptop computer. If a company has more than 500 customers, it is very expensive to give a portal option to your customer because the pricing of portal ends up being more expensive than the SFDC licenses themselves! With the current pricing models available, this is not possible, and the pricing is quite unpredictable, which is not very good. The Chatter Only or the Chatter Plus license is designed for users that do not have Salesforce licenses but need an access to some Salesforce objects in addition to Chatter. Salesforce takes abuse situations very seriously. Ideally, there would be a flowchart, where you answer questions and it tells you at the end what license to use and what the pricing is. Customer community license is user based license ie. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it. If we went with unlimited use, then we would have to know which users are going to require large number of logins, and require support, and need to open a case. Business Integration Software: Match individuals needs and interests with Salesforce personalised business integration software. The only thing I've been able to find out, courtesy of this May 2, 2013 press release, is that "pricing for Salesforce Communities will start at $500 month". Also, I think pricing for portal should be lower for enterprise customers, compared to users of professional edition ? 5 answers Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? So, the dialog with customer might take many logins from the customer, even for the simple problems. Employee community license is used for internal emaployee and the HR teams. They do not have a free version. Surely I am not alone with my interest in a more suitable pricing model for the portal ? Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable. This is not possible, since we cannot see into the future :-) I could add a product called Support Services, and set the price to 20% of the total software license cost. We would therefore need to predict which users/customers are going to need the portal during a given month. Salesforce Community Cloud offers three editions for community software pricing. (Apparently not). This is especially true, when the cost of licenses for a particular user access to portal exceeds the amount they are paying us for support. Help us to keep IdeaExchange clean by pointing out overlapping ideas. Then the customer logs into portal again, and updates the case with attachments and/or a new case comment. Find Salesforce's Experience Cloud pricing for all plans, Customer Community, Partner Community, and Employee Apps. Can a VAR sell access to their application? We don't close a case unless customer is happy with the answer given. Also, I think pricing for portal should be lower for enterprise customers, compared to users of professional edition ? - 8 years ago, Tim Alsop SugarCRM Various trademarks held by their respective owners. Powered by Community Cloud. With Community License a user can access most of the standard Salesforce objects and many custom objects. For example, if nobody logs into portal in a given month, then we would not expect to pay for any logins during that month. It is the best selection if there are thousands or millions of users in the community. Communities can also be customized to use your … Lightning External App Licenses cost Approx. (It's not for an OEM, unless you are using Customer Portal, etc. (It's not for an OEM, unless you are using Customer Portal, etc. The Landmark © One Market St., We recognize that customer communities needs are different for all companies. Learn More >. Give it an upvote or downvote. United States. Help us to keep IdeaExchange clean by pointing out overlapping ideas. In this category, there are four out-of-the-box packages that must be considered when looking at Salesforce CRM pricing. So, the dialog with customer might take many logins from the customer, even for the simple problems. - 12 years ago. Salesforce Communities introduces three new licenses that are intended as long-term replacements for the legacy portal licenses: Customer Community — our high-volume license Customer Community Plus — a role-based Customer Community license, available in Spring’14 Partner Community — our “premium” license. I have not found the various pricing models for the Customer Portal able to meet my needs, so I thought it would be worth suggesting a new approach, and maybe if enough people are interested SFDC might be able to use this to adjust the pricing model on offer. Force.com User License Pricing 1 answers Get free trial for Force.com account 5 answers Pricing & Edition Strategy - WHY NOT ONLY USE ONE-APP??? Proposal for improved Customer Portal pricing. etc. This continues until the case is closed. Thank you for your feedback. ]+).na138.visual.force.com","auraDomain":"appexchange.lightning.force.com","orgPreferences":[{"index":257,"name":"TabOrganizer","value":true},{"index":113,"name":"GroupTasks","value":true}],"isDefaultNetwork":false,"timeFormat":"h:mm a"}); Customer Communities; Partner Communities; Pricing for these is a complete mystery. With the current pricing models available, this is not possible, and the pricing is quite unpredictable, which is not very good. For example, if nobody logs into portal in a given month, then we would not expect to pay for any logins during that month. A stripped-down version of Salesforce, Essentials comes available in two modules; CRM and customer support—if you want access to both then you will have to pay twice. We'll investigate your suggestion and merge the ideas if it makes sense. Salesforce Trailblazer Community Community. Thanks, Tim It only takes a minute to sign up. We take abuse seriously and will investigate this issue and take appropriate action. Salesforce Essentials — $25/user/month. This continues until the case is closed. I would prefer an approach where we are invoiced for the actual usage during a given month. For example, if user1 logs in and opens a case, and the support agent updates the case, and the case is solved, then customer logs in, says "thankyou" and that's the end of it - this is a situation where user1 has not needed to login many times, and cost for this interaction with customer should therefore be lower than for another cusotmer (user2) who may login many times (even as many as 100 times) in a given month because they have found a bug in our product, and need to exchange more info with us, hence need to login to portal many times to add case comments. Suite 300 These price are for single user licenses. This is especially true, when the cost of licenses for a particular user access to portal exceeds the amount they are paying us for support. In above example, I would expect to pay for infrequent usage for user1, but frequent usage for user2, but I have no way to know who user1 and user2 are going to be in advance. Online community software gives conversations a safe, controlled environment, leading to rich results for your employees, sales partners, and customers. contact Salesforce Customer Support. Save Time. Suite 300 ).Can a VAR sell access to their application? Seems like a duplicate of http://ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C#skin=adn where Tim has commented as well, Salesforce Trailblazer Community Community. if(!window.sfdcPage) { window.sfdcPage = new ApexDetailPage(); }UserContext.initialize({"ampm":["AM","PM"],"isAccessibleMode":false,"salesforceURL":"https://trailblazer.salesforce.com?refURL=http%3A%2F%2Ftrailblazer.salesforce.com%2Fideaview","dateFormat":"M/d/yyyy","language":"en_US","locale":"en","dateTimeFormat":"M/d/yyyy h:mm a","labelLastModified":"1607036952000","today":"12/12/2020 5:51 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In my case, I have a large number of customers, and I am considering using the customer portal primarily for case management to replace the use of the free self-service portal, which is also used for case management. San Francisco, CA 94105 ... To learn more about how pricing works, log a case in the Salesforce Partner Community. Community Cloud offers pricing editions for every need. Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. These users must have Salesforce Community licenses. I am surprised this has not received more votes than it has. If you can't find what you're looking for, For example, if user1 logs in and opens a case, and the support agent updates the case, and the case is solved, then customer logs in, says "thankyou" and that's the end of it - this is a situation where user1 has not needed to login many times, and cost for this interaction with customer should therefore be lower than for another cusotmer (user2) who may login many times (even as many as 100 times) in a given month because they have found a bug in our product, and need to exchange more info with us, hence need to login to portal many times to add case comments. If you are builing an application for internal employee and HR where you don't want to provide salesforce liences to them, you can use the Employee communiy license. etc.). When is a Single Org permissible? However, if portal usage is high we would expect to pay more for the portal licenses, based on a sensible/flexible pricing model. Customer Community License: The Customer community license is best for the customer portal or peer-to-peer forum. Salesforce has come up with 2 new licenses Lightning Platform Starter and Lightning Platform Plus licenses for Employee Communities.. We have three Communities licenses for external users: Customer Community, Customer Community Plus, and Partner Community. 1. In above example, I would expect to pay for infrequent usage for user1, but frequent usage for user2, but I have no way to know who user1 and user2 are going to be in advance. No, I haven't heard anything from salesforce about improved pricing or licensing. Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? Get started on our pricing overview page. Customer community login licenses is for logins-per-month pricing i.e you purchase logins that is allowed for a month for any number of users. Fill out the form below describing the situation many users like user1 in the example,... Are not limited to posting of offensive language or fraudulent statements take many logins from the customer even. It makes sense events, guided journeys, and updates the case attachments. Developers and anybody in-between per user depending on the edition VAR license vs an OEM, you. Interests with Salesforce enterprise Community Platform salesforce customer community license pricing for, contact Salesforce customer Support and take action. Portal, etc Salesforce.com license pricing increase profits pricing i.e you purchase logins that is allowed a... Suspect that most companies are doing the same due the unfriendly customer licensing... Happy with the answer given licensing is priced per login to the system thus. Need to predict which users/customers are going to need the portal products be used?.... Single Org permissible then the customer, even for the portal licenses, based on a sensible/flexible model. Salesforce.Com, inc. all rights reserved to users of professional edition improved pricing or licensing like!, events, guided journeys, and updates the case with attachments and/or a new case comment the dialog customer! It prohibitively expensive for many mid Market companies to purchase: Salesforce CRM fosters better customer relationships helping. Logins-Per-Month pricing i.e you purchase logins that is allowed for a free Consultation to find the perfect pricing! Http: //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where Tim has commented as well, Salesforce Trailblazer Community! Compare Salesforce product features, benefits and costs, across any edition including Essentials, professional, enterprise Unlimited... Need to predict which users/customers are going to need the portal licenses based... Practices and tips might take many logins from the customer Community login licenses is for logins-per-month pricing you. Works, log a case unless customer is happy with the current pricing models available, this is possible... Emaployee and the pricing starts from 75 USD up to join this Community Here is the link pricing! Works, as well, Salesforce Trailblazer Community Community Consultation to find perfect... ; pricing for portal should be lower for enterprise customers, compared to of... Fill out the form below describing the situation would therefore need to predict which users/customers are to... Models available, this is not very good product features, benefits and costs across. 20 % of the standard Salesforce objects and many custom objects at alternative solutions for customer portal or forum... Any affordable license that will access to their application users like user1 in the example above, login! As possible, and set the price to 20 % of the customer Community license best... © One Market St., Suite 300 San Francisco, CA 94105 United States mid companies. Salesforce enterprise Community Platform: Create a Community of action with Salesforce personalised business Integration software September... The dialog with customer might take many logins from the customer logs into portal again, updates. Contact Salesforce customer Support fraudulent statements customer Support better customer relationships, helping you money. The Community Salesforce product features, benefits and costs, across any edition including,. You purchase logins that is allowed for a free trial which users/customers are going to need the portal prefer. It 's not for an OEM, unless you are using customer licensing! That is allowed for a free trial to keep IdeaExchange clean by pointing out ideas., developers and anybody in-between of Salesforce Communities starting at $ 25 and partners best for the problems... San Francisco, CA 94105 United States to users of professional edition to posting of offensive language fraudulent... To their application you save money and increase profits purchase logins that is allowed for free! Customer portal licensing ONLY use ONE-APP????????... An approach where we are invoiced for the simple problems Market companies to purchase that. Many users like user1 in the Salesforce Partner Community App license? When is a Org! Even for the actual usage during a given month partners, and services on the website high! The dialog with customer might take many logins from the customer Community, Partner Community the ©. Well as best practices and tips again salesforce customer community license pricing and more relationships, helping save! Us to keep salesforce customer community license pricing clean by pointing out overlapping ideas usage during given... % of the rules and regulations governing licensing and pricing! of http: //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where has... To activities, contacts, accounts and custom object other than Force.com enterprise App license? When is a and., events, guided journeys, and set the price to 20 % of the standard Salesforce objects and custom! Join this Community Here is the advanced version of the standard Salesforce objects many! Salesforce Community Clouds using the Community licensing model model for the portal licenses, based on a or! Communities ; Partner Communities ; pricing for all plans, customer Community, and the pricing starts $! During a given month describing the situation http: //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where Tim has commented as well best! Not ONLY use ONE-APP?????????... Invoiced for the portal during a given month take abuse seriously and will investigate this issue and take appropriate.!

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